This document is an electronic record and is published by Pikvita Technologies Private Limited under the Information Technology Act, 2000, and the rules thereunder. No physical or digital signatures are required. By accessing or using the Pikvita Mobile Application and Services, you acknowledge that this Agreement is enforceable like a written contract and it governs your use of the Mobile Application and Services.

These terms and conditions ("Agreement") outline the general terms of use for the "Pikvita" mobile application ("Mobile Application" or "Service") and its related products and services (collectively, "Services"). This Agreement is legally binding between you ("User", "you," or "your") and Pikvita Technologies Private Limited ("Pikvita," "we," "us," or "our"). By accessing and using the Mobile Application and Services, you confirm that you have read, understood, and agree to the terms of this Agreement.

If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, and the terms "User", "you," or "your" shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not use the Mobile Application and Services.

1. User Eligibility & Registration

By accessing Pikvita, you represent that you are 18 years of age or older, capable of entering into a legally binding agreement, and have the right, authority, and capability to abide by all provisions of Pikvita Technologies Private Limited Services. You are not barred from accessing or using Pikvita's services under Indian law, nor are you impersonating any person or entity or falsely stating your age or affiliation.

Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorised use of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

2. Accuracy of Information

Occasionally, there may be information in the Mobile Application that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, availability, promotions, and offers. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Mobile Application or Services is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Mobile Application, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Mobile Application should be taken to indicate that all information in the Mobile Application or Services has been modified or updated.

3. Billing and Payments

We accept various forms of payment through an integrated payment gateway, including but not limited to credit/debit cards, net banking, and digital wallets. By placing an order, you authorise Pikvita (or its payment service providers) to charge your selected payment method for the total amount of your purchase, including applicable taxes and delivery fees. Pikvita does not store your full card details and follows industry-standard encryption and security protocols to protect your payment information.

You are responsible for ensuring that the payment information provided is accurate, complete, and current at all times. Pikvita reserves the right to verify payment details before accepting an order.

You shall pay all fees or charges to your account following the fees or charges in effect at the time a purchase is made. We reserve the right to change product pricing at any time. We may also limit or cancel orders, including those placed by or under the same customer account, payment method, or delivery address.

In case a payment fails due to technical issues, network errors, or declined authorization, you may retry the transaction. Pikvita shall not be liable for failed transactions beyond initiating a retry request.

If an order is cancelled by Pikvita after payment has been processed, the refund will be initiated to your original payment method within a reasonable period, subject to the payment service provider’s timelines.

4. Returns

Pikvita will endeavour to assist Buyers who have bona fide disputes on the Products provided to them by the Sellers. The return policy and return policy period depend on the product category, the Seller's refund policy, and the Seller.

Replacement: If at the time of delivery and/or within the applicable return policy period, a defect is found, the buyer of the product/s or service/s can ask for replacement from the Seller, subject to these conditions:

1. Notify Seller of any defects at the time of delivery or within the applicable return period.

2. Replacement can be for the entire product or part(s) thereof, subject to availability with the Seller.

You may also return the product if:

1. The wrong item was delivered; or

2. Items are substantially damaged or deteriorated in quality at the time of delivery.

Exclusions: The following are not eligible for return:

● Damages due to misuse

● Products with tampered or missing serial/UPC numbers

● Damage/defect not covered under the manufacturer’s warranty

● Products without original packaging and accessories

5. Cancellations

Cancellation by Customer: Orders may be cancelled only before pickup by the delivery agent. After that, cancellations may not be accepted, except at Pikvita’s discretion.

Cancellation by Pikvita: In the event we must cancel an order due to circumstances such as unavailability of items or operational challenges, we will provide a full refund.

6. Refunds

Refunds for eligible orders will be processed to your original payment method. Depending on your payment service provider, it may take additional time for the refund to reflect in your account.

7. Delivery Policy

In-House Delivery: Pikvita operates its own dedicated in-house delivery team. We are responsible for the safe handling, transport, and delivery of your order from the partnered store to your specified delivery address.

Delivery Areas and Times: We currently deliver only in designated serviceable areas, which are subject to change without prior notice. We aim to meet indicated delivery times, but actual delivery may vary due to factors beyond our control, including traffic, weather, operational constraints, or other unforeseen events.

Customer Responsibilities: You must provide accurate delivery information and ensure someone is available to receive the order at the specified time. Failed deliveries due to incorrect information or unavailability may not be eligible for a refund, especially in the case of perishable goods.

8. Intellectual Property Rights

This Agreement does not transfer to you any intellectual property owned by Pikvita Technologies Private Limited or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Pikvita Technologies Private Limited. All trademarks, service marks, graphics, and logos used in connection with the Mobile Application and Services are trademarks or registered trademarks of Pikvita Technologies Private Limited or its licensors. Other trademarks, service marks, graphics, and logos used in connection with the Mobile Application and Services may be the trademarks of other third parties. Your use of the Mobile Application and Services grants you no right or license to reproduce or otherwise use any of Pikvita Technologies Private Limited or third-party trademarks.

9. Prohibited Uses

In addition to other terms as set forth in the Agreement, you are prohibited from using the Mobile Application and Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Mobile Application and Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Mobile Application and Services, third party products and services, or the Internet. We reserve the right to terminate your use of the Mobile Application and Services for violating any of the prohibited uses.

10. Limitation of liability.

To the fullest extent permitted by applicable law, in no event will Pikvita Technologies Private Limited, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Pikvita Technologies Private Limited and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to Pikvita Technologies Private Limited for the prior one-month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose

11. Indemnification

You agree to indemnify and hold Pikvita Technologies Private Limited and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Mobile Application and Services or any willful misconduct on your part.

12. Severability

All rights and restrictions contained in this Agreement may be exercised and shall apply and be binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid, or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement concerning the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

13. Changes and Amendments

We reserve the right to modify this Agreement or its terms at any time, effective upon posting of an updated version of this Agreement in the Mobile Application or on our website. Continued use of the Services after any such changes constitutes your consent to the changes.

14. Acceptance of These Terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. If you do not agree, you are not authorised to access or use the Mobile Application and Services.

15. Governing Law & Dispute Resolution

This Agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed under the laws of India.

You agree that the courts of Bengaluru, Karnataka, India, shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to this Agreement or your use of the Services.

Before initiating any legal proceedings, both parties agree to first attempt to resolve any dispute amicably through good faith negotiations for at least 30 days.

16. Contacting Us

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may send an email to support@pikvita.com